Communications department
We are the primary point of contact for the public, handling 999 calls and routine calls on our non-emergency numbers.
We also receive mobile phone text messages or 'SMS', minicom messages from the deaf, web based messages and emails.
We operate the radio communications with officers on patrol, helping the area commands to coordinate their response to your calls for service. We provide a radio support service covering the full range of policing activities, including the more serious incidents.
We also operate a secondary contact centre, from 7am to 11pm, every day of the year. This is where you contact us about something you have already reported and we make sure any information is properly recorded and communicated. We will try to resolve all issues without transferring your call.
This unit will also take messages or telephone contacts for your Neighbourhood Policing Team, as those officers are usually out of the station in the area.