How to provide feedback about our service
The following section outlines how you can contact Northumbria Police to provide feedback.
You can provide any type of feedback by visiting www.northumbria.police.uk and following the links from the home page.
Happy with our service
We welcome your letters of appreciation if an officer or member of police staff has done something that deserves praise. You can write to your local Chief Superintendent - you can find out who they are and where they work by visiting www.northumbria.police.uk or by telephoning 101 extension 69191. You can also e mail them directly from the link on the website.
We will make sure the officers or staff involved are made aware of your comments.
Quality of service complaints
The Policing Pledge is a set of minimum standards for the service we provide. We intend to meet those standards but also recognise there may be times when you are not satisfied with the way our services were provided or the way you were treated
If you wish to make a complaint about the quality of the service you have received, you can notify us by:
using the links on our website,
sending a letter or e mail to your local Chief Superintendent
visiting your local police station or
telephoning 101 ext 69191.
If you wish to make a complaint about the conduct of a particular police officer or member of police staff, you can do this in a number of ways.
1 Telephone, email, fax or visit a police station, where a supervisor will listen carefully to your complaint, note it and give you a form outlining the complaints procedure.
2 Write to Professional Standards at:
Northumbria Police Headquarters
Newcastle upon Tyne
or email email@example.com
3 Telephone, email, fax or write to the Independent Police Complaints Commission with your consent for them to pass your complaint to Northumbria Police
Phone: 08453 002 002
Fax: 020 7404 0430
Miniciom: 020 7404 0431
4 Ask someone else, such as a friend, a solicitor or your local Citizens Advice Bureau, to forward your complaint on your behalf.
(They must have your written consent to do this)
In response to your complaint, we may offer an explanation and apology if that is the appropriate course of action, OR we may refer more serious complaints to the Independent Police Complaints Commission.
We aim to put things right quickly and effectively and learn from previous complaints.
If there are aspects of the criminal law that you disagree with or wish to complaint about, you should write to your local MP or direct to the Home Secretary.
Contacting Northumbria Police:
We want to make it easier for people to contact us.
If there is any danger or risk to life or a crime in progress CALL 999
CALL 101 Or TEXT 07786 200 814
You can dial an extension number if you know who you need to speak to, or you can speak to our communications centre. We can also offer you a diary appointment to discuss your concerns at a time and place convenient to you.
For the hearing impaired:
Minicom 01661 820 915 or Text: 07786 200 815