Northumbria Police

Preventing customer theft

Action against business crime

The following guide provides information on how to deal more effectively with customer theft – shoplifting.

Customer theft is very widespread and is often dismissed as minor crime. The advice contained in the booklet will help to reduce the impact of shoplifting – and since it is very likely that you will confront a shoplifter at some time, let us begin with the legal definition of theft.

Preventing customer theft - a good practice guide for retailers (PDF version)

For further information please visit www.businesscrime.org.uk