101 - The New Non-Emergency Number
An easy to remember non-emergency police number is in use from 13 December, 2011.
Anyone needing to speak to police for any non-emergency issues such as minor traffic collisions, criminal damage or about an issue affecting their community can now call 101.
The new number is being introduced in the Cleveland, Cumbria, Durham, Northumbria and North Yorkshire force areas as part of a national roll-out designed to make it easier for people to contact police.The new number will replace current non-emergency numbers but calls will still be answered in the same police communications centres by the same police personnel.
When calling 101, the system will determine the caller’s location and play a recorded message announcing the police force they’re being connected to. If they are on a boundary between two or more forces, the recorded message will give them a choice of which force to be connected to.
Calls to 101 will cost 15p per call, no matter what time of day it is, or how long the call lasts. This means everyone calling the police will know exactly how much a call will cost them, whether they’re calling from a landline or a mobile phone.
People should continue to call 999 in an emergency - when a crime is in progress, there is danger to life or violence is being used or threatened. Local councils should still be contacted on their existing phone numbers for issues such as dog fouling or litter.