Unhappy with our service?
We are sorry you were not completely satisfied with the service you received from Northumbria Police.
We want you to tell us why you are unhappy and how we could improve things to stop this from happening again.
There are three kinds of complaint you can make:
About the service you have been given by Northumbria Police
Making a complaint about a police officer or member of staff
You can make a formal complaint if you:
Feel the police officer or member of police staff behaved inappropriately towards you
Were distressed as a result of a friend or relative being badly treated by the police
Are acting on behalf of anyone and have been given written permission to make a complaint on their behalf
Make a complaint about a member of staff
Making a complaint about a policy or procedure:
Complaints about Northumbria Police’s policies, procedures or operational decisions, should be made to Northumbria Police using the form below or to the Police & Crime Commissioner for Northumbria.
Examples of these complaints could include where you think there are not enough police officers in your area, if the police should change the priority of how crimes are investigated or some other part of how the police works needs to change.
Make a complaint about a policy or procedure
Making a complaint about a service we delivered
If you are not making a complaint about a member of staff or policies, procedures and operational decisions, you can tell us about how we failed to deliver the service you expected.
Your disappointment could be because a police officer or member of police staff was late for or missed an appointment, they did not return your call or respond to an email, they failed to keep you up to date on developments in your case or there could be some other reason.
To make a complaint you can use our complaint form
Or - contact any of the following:
A police inspector at your local police station (For local police station information, visit 'Your Neighbourhood' section)
Professional Standards Department, Force Headquarters, North Road, Ponteland, Newcastle upon Tyne, NE20 0BL or by email.
We can only help with issues relating to Northumbria Police. If you want to comment about another police force please visit www.police.uk to identify the appropriate police force.
To see how we treat personal information provided to us please read the disclaimer/privacy statement.
Providing your own details is not compulsory but it is essential if you want us to make contact with you.
Please be aware that it is a criminal offence to waste police time by knowingly reporting false information.