Northumbria Police

FAQ Details

999 Calls - 215/12

Dated: 07 Jun 2011

Date of request:   21/02/2012

Date of response:   09/03/2012

Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')(FOIA)

Thank you for your email dated 21 February 2012 in which you made a request for access to certain information which may be held by Northumbria Police.

As you may be aware the purpose of the Act is to allow a general right of access to information held by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked: 

To ask what target times have been set for responding to a) emergency b) priority c) routine (or as similarly classified) calls; whether these targets have been amended since May 2010; and what percentage of incidents were attended within stated standards in 2009/10; 2010/11; 2011/12.

In response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the Corporate Development Department of Northumbria Police.  I can confirm that the information you have requested is held by Northumbria Police.

I have decided to disclose the located information to you as follows.

As the force has not set 'targets' for response times for the last couple of years, this response is based on the maximum resolution time based on the Force Deployment Criteria.

The Force currently has 5 incident grades.  Policy states the attendance/maximum resolution time as follows:

Grade 1 - Emergency response - Attendance/maximum resolution time - 10 minutes in urban areas and 20 minutes in rural areas.
Grade 2 - Priority - Attendance/maximum resolution time - as soon as practicable and within 1 hour.
Grade 3 - Non emergency - Attendance/maximum resolution time - as soon as practicable and within 24 hours.
Grade 4 - Scheduled appointment - Scheduled appointment agreed with the caller.
Grade 5 - Resolution without deployment.

The maximum resolution time has not been amended since May 2010.

Due to differences in policy regarding incident updates in the past, response times are reported in the attached document for grade 1 and 2 incidents only for financial years 2009-10, 2010-11 and April 11 to January 12.

Please note the changes in response times is largely down to more accurate recording methods introduced in 2010.  The incident grading system is currently under review.

Please see the document attached below.

The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police.  Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation.  In particular, you must not re-use this information for any commercial purpose.

How to complain

If you are unhappy with our decision or do not consider that we have handled your request properly and we are unable to resolve this issue informally, you are entitled to make a formal complaint to us under our complaints procedure which can be found at: http://www.northumbria.police.uk/foi/disclosurelog/foicomprights.asp

If you are still unhappy after we have investigated your complaint and reported to you the outcome, you may complain directly to the Information Commissioner’s Office and request that they investigate to ascertain whether we have dealt with your request in accordance with the Act.

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