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101 - one year on

Dated: 20 Dec 2012

Northumbria Police Chief Superintendent Laura Young marks the first year of 101, the single non emergency number.[View Full Size]

101 celebrates its first year

It’s exactly one year since Northumbria Police went live with the single non-emergency number – 101.

The number means that people have quick and easy access to the police for all non-emergencies and there’s only one number for any police force across England and Wales.

Northumbria went live along with Durham, Cleveland, North Yorkshire and Cumbria, in December 2011, as part of a Government initiative to make contacting the police simpler.
 
Chief Supt Laura Young of Northumbria Police who is responsible for the force’s communications centre said: “101 is the number to use to contact the police if anyone wants to report something that’s happened which is not an emergency, they want some advice or want to discuss an issue with a neighbourhood officer.

“We’re really pleased that the message is spreading. We always knew it would be a gradual changeover and our figures show that more and more people are remembering to use 101.

“Calls to the old police non emergency numbers have dropped significantly and we’ll continue to promote 101 to make sure everyone has this number at hand and knows when to use it.

“People should only use 999 in emergencies – if a life is at risk or a crime is happening. For everything else, 101 is the number to use.”

Some facts:

• Northumbria receives an average of 122,000 calls a month (inc 999)
• In the past year the force has received 1,251,000 non emergency calls
• 101 replaces 03456 043 043
• The number to use in the Border areas of Cornhill-on-Tweed,  Wark, Donaldson’s Lodge, Norham and Carham is  01661 872555 until Scotland goes live in 2013.

Photo: Northumbria Police Chief Superintendent Laura Young marks the first year of 101, the single non emergency number.

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