101 - The Non-Emergency Number
101 is the number to call Northumbria Police for any non-emergency issues such as minor traffic collisions, criminal damage or about an issue affecting your community
It’s an easy to remember non-emergency police number and is in use across England, Scotland and Wales.
The number is designed to make it easier for you to contact police wherever you are in the country.
101 replaces previous non-emergency numbers but calls will still be answered in the same police communications centres by trained, experienced call handlers. (As of September 2013, 101 became the only non-emergency number. The old 03456 and 08456 numbers have been switched off.)
When calling 101, the system determines your location and plays a recorded message announcing the police force you will be connected to. If you are on a boundary between two or more forces, the recorded message will give you a choice of which force to be connected to.
Calls to 101 cost 15p per call, no matter what time of day it is, or how long the call lasts. This means everyone calling the police will know exactly how much a call costs, whether they’re calling from a landline or a mobile phone.
Call charges to the older numbers can cost up to 40p a minute, depending on your network provider.
You should continue to call 999 in an emergency - when a crime is in progress, if there is danger to life or violence is being used or threatened. Local councils should still be contacted on their existing phone numbers for issues such as dog fouling or litter.