FOI/1798 - 101 Calls
Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')
Thank you for your email received on the 5 November 2025 in which you made a request for access to certain information which may be held by Northumbria Police.
As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.
We have now had the opportunity to fully consider your request and we provide a response for your attention. Please accept our sincere apologies for the delay in issuing this response to you.
Following receipt of your request, searches were conducted with Corporate Development Department of Northumbria Police. We can confirm that the information you have requested is held in part by Northumbria Police.
We are able to disclose the located information to you as follows with the below caveats to be noted:
• 2025 data is inclusive of 31 October 2025.
• The data relates to 101 Non-Emergency calls only.
• Data for Q.2 is the number of calls abandoned after the threshold.
You asked:
1. Please can you tell me how many calls to your force's non-emergency police number 101 were made between 1 November 2022 and 1 November 2025?
678,777.
2. I would also like to know how many of these calls went unanswered.
57,085.
Can you please also tell me:
3. What was the average time for someone to answer the call the non emergency 101 number.
No information held as we do not have the average answer time. However, we hold the median, which was 1 minute and 19 seconds.
4. What was the average time for a call to be ended without being answered?
No information held.
5. What is the current target time for 101 calls to be answered?
Northumbria Police has a target of answering 90% of non-emergency calls within 60 seconds.
6. How many calls were not answered within that target time?
259,497 calls were not answered within the target.